Warranties and Returns

American Jukeboxes is looking out for you!

The Crosley warranty on most items is a 1 Year warranty. If an item is defective within that time, the buyer needs to follow the instructions on the warranty card included with every Crosley item. Please call the telephone number on the warranty card that came with your product and obtaining a Return Authorization #.  Crosley is excellent about repairing or replacing products.

Our policy, which is over and above the Crosley warranty and runs concurrently with the Crosley warranty, is that we will replace or repair items that are defective for up to 30 days from the time you receive them. NOTE: This policy applies to merchandise shipped within the US only. International customers will need to exercise their rights within the Crosley warranty and deal directly with Crosley.

Please Note: Items that are returned that are not defective are not covered by our 30 day return policy and are subject to a 20% restocking fee. In addition the customer will have to pay for full shipping in both directions.

An Electronic Return Label (ERL) will be issued to pick up the defective item. When we receive the item back we will repair or
replace it and return it to you at our expense.

We do inspect all returned items. If the item has been damaged or mistreated, or had shipping damage the consumer did not claim, or is not defective, we reserve the right to charge you for the item.

The policy for the CR12 jukeboxes is slightly different. It is for six months, rather than 90 days, and calls for the customer to repackage it and make it available to the carrier for pickup and return. If a jukebox customer does not keep the original packaging for the length of the warranty we are not responsible for return packaging or shipping to us. Please keep the original packaging for one year is you purchased this jukebox!


We place an "Open Before Unpacking" note on the shipping box. It contains a complete unpacking and instruction manual which instructs the buyer that they must retain the original packing.

In the unlikely event that a jukebox is found defective, we make every effort to work with a jukebox buyer to have them assist in repairing the jukebox or assist in finding suitable repair facilities. If that is not possible, defective jukeboxes may need to be returned here for repair. If it's our fault, we'll make it good!

Shipping

All products are shipped via UPS Ground. Rates are based on the weight and destination of the order. The total shipping amount will display on the checkout and verify page after you enter the shipping information. Your card will not be charged until you click the submit button on this page.


Shipping damage

When a package is delivered to you, please inspect it immediately for any obvious shipping damage. If there appears to be damage to the carton, you may want to refuse the shipment or note the damage with the carrier. If you accept it and there is concealed damage you must file a claim with the freight carrier as soon as possible.
Please contact us so that we can assist you in getting the
problem resolved.

Privacy

We promise you we will not share your personal information with anyone.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When you are on our checkout pages notice that the http changes to https.  This 's' stands for a secure encrypted page and you should never check out online unless you see that 's' on the checkout page.